Customer Service & Shipping Manager

Description

Customer Service & Shipping Manager (Entirely office based)

Shipping & Logistics Operations

Manage day-to-day shipping activities using carrier portals including major Freight Forwarders.

Oversee domestic, EU and international export shipments, ensuring timely and cost-effective delivery.

Act as the main point of contact for courier providers and freight partners.

Export & Regulatory Compliance:

Oversee export shipping to the EU, ensuring compliance with post-Brexit customs and trade requirements.

Classify products accurately using correct HS codes and maintain updated records.

Prepare and review commercial invoices, packing lists, customs declarations and supporting export documentation (AWB's).

Team Management:

Lead, support and develop a dedicated shipping/logistics team.

Providing Customer Facing Customer Care excellence, both B2B & B2C - Essential

Provide training on shipping systems, compliance requirements and best practices.

Essential:

Proven experience in international shipping and export operations.

Hands-on experience with Shipping/Freight portals.

Customer Service experience (Customer Facing) - Essential.

Experience managing EU exports and customs processes.

Solid understanding of HS codes and customs classification.

Experience managing or supervising a small team.

This position is 80% Customer Service (Customer Facing) & 20% export shipping related.

Ad ID: 5418333659