Gumtree Trust & Safety

Here at Gumtree, we believe that buying and selling online should be safe, simple and enjoyable for everyone. We created this hub so you can find all of our trust and safety advice in one easily searchable place. It’s full of helpful explainers and tips that we hope will answer all your queries and make your Gumtree experience the best it can be.

We’ve split our trust and safety centre into bite-sized sections that are easy to browse and delve into. Our Safety Advice articles outline best practices for trading online and give you some extra guidance if you’re considering renting, hiring services or buying big-ticket items via Gumtree. In the Supporting Our Community section, we explain how we work with users and partner organisations to make sure that everyone has the best possible Gumtree experience. Trading Advice tackles etiquette for good sales, fair trading and all your questions on shipping and sending. Finally, for any questions surrounding our handling of your personal information, just head to our Protecting Data page.

Trust & Safety

Gumtree UK Transparency Report 2023

With 99% of listings being without issue, Gumtree makes it safe and simple to find what you need locally. Our 2023 transparency report details how we safeguard our community.

Latest

Browse our latest additions to the trust and safety hub here:

Supporting our Community

Reporting Harmful Content to Us

Have you spotted some inappropriate content on Gumtree that you think breaks our posting rules?…

Safety Advice

How to Buy a Bike Safely

Thinking of buying a second-hand bike? Learn how to buy a bike safely on Gumtree.…

Our Community

Our dedicated Gumtree team works hard to keep the platform safe, but we also rely on our community to help make Gumtree a positive place to buy and sell. We encourage all our members to use their judgement by thinking about the information they share and reporting anything they see or experience that doesn’t feel right. As a trusted platform, Gumtree prohibits all activities that are a threat to individual, animal or environmental welfare. Find out more about our Gumtree Community Guidelines and the conduct we expect from our users.

Safety Advice

Safety Advice

PayPal scams on Gumtree

Our guide has all the information you need to stay safe and secure when buying…

Safety Advice

How to Buy a Bike Safely

Thinking of buying a second-hand bike? Learn how to buy a bike safely on Gumtree.…

Supporting our Community

Supporting our Community

Law Enforcement Work

Gumtree works with law enforcement agencies to help with their inquiries. Discover how our Law…

Trust & Safety

Gumtree ESG Report

Gumtree's ESG report outlines the action we are undertaking to bring sustainability to every part…

Trust & Safety

Trust and Safety Report

We have published our Trust and Safety Report to be transparent about how we safeguard…

Protecting Data

Protecting Data

Notice Takedown Scheme

Take part in our notice takedown scheme if an ad on Gumtree infringes on your…

Protecting Data

GDPR, SAR & DDR

Find out about the personal information we collect about our users. Learn how to view…

Trading Advice

Trading Advice

Restricted Items

You can buy and sell a wide variety of items on Gumtree, but for shipping…

Trading Advice

Packaging Items

Not sure how to package your items for delivery? Discover our simple tips for making…

Supporting our Community

Customer Support

Our customer support team can help if you have a query about using Gumtree. Find…

Trading Advice

Fair Trading on Gumtree

Gumtree is a great place to find a bargain or give unwanted items a new…

Trading Advice

Safe Trading

With more than 1.8 million ads and counting, we can’t monitor every transaction on Gumtree.…