Supporting our Community

Gumtree is nothing without our community, so we take our supporting role very seriously. It’s important to us that you understand our policies and procedures, as well as how we work behind the scenes. Use this section to discover how we work with our users and partner organisations to keep the site safe. We’ve got handy explainers on our policies and how we remove spam and other harmful content as quickly as possible. If you’ve still got questions, this is also where we can help you get in touch with customer support.

Reporting Harmful Content to Us

Have you spotted some inappropriate content on Gumtree that you think breaks our posting rules? Here's how you can help us by reporting malicious ads.

Gumtree works closely with Law Enforcement and other agencies, including intellectual property rights holders. You can find information on requesting data or content removal by contacting our dedicated Law Enforcement Liaison Officer in these articles.

Supporting our Community

Law Enforcement Work

Gumtree works with law enforcement agencies to help with their inquiries. Discover how our Law…

Supporting our Community

Reporting General Welfare Concerns

Safeguarding the welfare of our community is a vital part of Gumtree's platform. Find out…

Supporting our Community

Reporting Animal Welfare Issues and Concerns

Animal welfare issues and animal safety should be fundamental to any platform that enables users…

Supporting our Community

Who We Work With

Explore our partnerships and find out more about the organisations we work with. Our partners…

Protecting Users

Notice Takedown Scheme

Take part in our notice takedown scheme if an ad on Gumtree infringes on your…

Supporting our Community

Customer Support

Our customer support team can help if you have a query about using Gumtree. Find out how to get in touch with our team so we can resolve your issue.

At Gumtree, we take pride in supporting a vibrant community of users, but we do need everyone to be mindful of our policies and respectful of each other. Here you can find some helpful guidance to ensure everyone has a great experience.