Customer Service Advisor - Remote

Description

This role is Remote based in the UK Wide and you will require atleast 6 months contact centre experience.

You have to have Contact centre experience - You have to have Contact centre experience

We’re currently looking for multiple enthusiastic Customer Service Advisors who are focused on customer service, administration and taking inbound calls. The role will deal with a wide range of customer service calls.

Cactus Search are currently in partnership with an amazing client who are offering you the following:

Laptop and kit supplied prior to work commencing

Salary - £26,430

Fully remote

Shift pattern between 7am and 10pm - 40 hours per week

This role will involve weekend working - you will only work 5 days per week and will work every other weekend.

Key Responsibilities:

Contact centre experience required.

Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems

Manage all direct customer Interactions

Handle and respond efficiently to all general and order specific direct customer enquiries

Support customers with order status updates and delivery tracking queries

Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management

Provide feedback on the efficiency of xjnqpsq the customer service process and areas of improvementKey Skills Required:

Previous experience within a Customer Service position is essential

Knowledge of CRM systems

A self-motivated, passionate, and enthusiastic approach to work

Outstanding verbal communication skills

Professional and empathetic approach to resolving issues

Decent I.T skills

Excellent time management

Remote working/work at home options are available for this role.

Ad ID: 5418333238