Retail Store Manager

Description

Location: Cannock, Staffordshire

Contract Type: Permanent, Full-Time (37.5 hours per week)

Reporting To: General Manager

Division: Commercial | Team: Retail | Salary: Up to £40,000

Are you a natural leader with a passion for retail? We’re looking for an experienced Store Manager to take the reins of our Cannock Superstore. In this fast-paced role, you’ll not only drive commercial success, but you’ll also play a vital part in supporting a national charity dedicated to improving the lives of children with disabilities.

About the Role

As Store Manager, you will be responsible for the day-to-day management of the store, driving sales, delivering outstanding customer service, and leading a high-performing team. Your focus will be on operational excellence, team development, and achieving ambitious performance targets - all while playing a crucial role in generating the funds that provide essential support and equipment to children with disabilities and their families in need.

Key Responsibilities

Store Operations:

• Oversee all daily store activities, including opening and closing.

• Maintain high standards of visual merchandising and store presentation.

• Manage stock levels, inventory replenishment, and shrinkage control.

Sales & Customer Service:

• Set and monitor sales goals and KPIs.

• Ensure exceptional customer service is delivered at all times.

• Support staff with sales techniques and customer engagement strategies.

Team Leadership:

• Recruit, train, and develop store team members.

• Create and manage rotas, monitor payroll hours, and assign duties.

• Inspire a positive, inclusive, and high-performing team culture.

Financial Management:

• Monitor store budgets and financial performance.

• Prepare and present sales and operational reports.

Compliance & Safety:

• Ensure adherence to company policies and legal standards.

• Promote a safe and secure environment for both staff and customers.

What We’re Looking For

Experience & Knowledge:

• Proven management experience in a fast-paced retail environment.

• Strong background in team leadership, recruitment, and performance management.

• Confident decision-maker with the ability to lead through change and under pressure.

• Experience in operational retail processes, including stock control and store security.

Skills:

• Adaptable leadership style with empathy and emotional intelligence.

• Excellent communication and conflict resolution skills.

• Strong IT, time management, and analytical capabilities.

• Numerate, literate, and detail-oriented.

• Resilient and self-motivated.

Attributes:

• Flexible to work additional hours or support other store locations when needed.

• Quick to adapt to changing situations and challenges.

Why Join Us?

This is more than just a store manager role – it’s a chance to shape the future of one of our flagship locations. You'll enjoy a supportive and rewarding work environment where your ideas, leadership, and results are valued. Most importantly, you'll be part of a purpose-driven organisation where retail success directly funds life-changing services for children with disabilities and their families.

About Newlife

Newlife is one of the UK’s leading charities for children with disabilities. We provide vital equipment, support services and hope to families in urgent need. Our charity shops, including our flagship Cannock Superstore, play a crucial role in funding this essential work. Every sale helps us provide wheelchairs, beds, buggies, and other specialist equipment that transforms children’s lives. By joining our retail team, you won’t just be building a successful store - you’ll be helping to change lives every day.

Ready to take the next step in your retail career?

Apply now and lead our Cannock Superstore to success.

The Benefits:

You will receive 30 days holiday, health cash plan membership, team member store discount and pension scheme membership…. and of course have the satisfaction of knowing that the worthwhile work you do is making a real difference!

Ready to take the next step in your retail career?

Apply now and lead our Cannock Superstore to success.

REF-(phone number removed)

Ad ID: 5416927357