Technical Consultant

Description

Role: Technical Consultant

Location: Cheltenham (Hybrid Working)

Salary: Up to £40,000

Are you a confident IT Support Engineer with experience across 1st to 3rd Line? Love getting out from behind the desk, meeting clients, and solving problems on-site as well as remotely? If you're looking for variety, autonomy, and exposure to a wide range of tech, this one’s for you.

We're working with a well-established MSP based in Cheltenham who are growing their team with a Technical Consultant to deliver hands-on technical support to their diverse client base across the local area.

What you’ll be doing:

* Providing on-site support at client locations around Cheltenham and Gloucestershire, tackling networking, infrastructure and user support issues.

* Delivering remote helpdesk support (1st to 3rd Line) from the office, troubleshooting everything from Office 365 and Windows Server to networking and backups.

* Acting as a trusted technical partner to clients, building relationships, spotting opportunities for improvement, and representing the business in a positive light.

* Working on a wide variety of environments, every day is different, and you'll be exposed to multiple industries and setups.

Tech you’ll work with:

* Windows Server (2016/2019/2022), Active Directory, Group Policy

* Office 365, Exchange, SharePoint, Teams

* Azure (IaaS, AAD), basic AWS exposure a bonus

* Networking: switches, firewalls, routers (Cisco, Ubiquiti, DrayTek etc.)

* Backup solutions: Datto, Veeam, Acronis

* RMM tools: ConnectWise, Autotask, or similar

What we’re looking for:

* Solid background in IT Support, ideally from an MSP or similar fast-paced environment

* Confident across 1st to 3rd Line, with good all-round knowledge of infrastructure

* Comfortable working independently on-site, solving problems and liaising with non-technical users

* A clean driving licence, you’ll be travelling to client sites regularly

* Strong communication skills and a proactive, customer-focused mindset

Salary & Benefits:

* Salary up to £40,000 depending on experience

* Car Allowance + Expenses

* Hybrid setup, split between field visits, helpdesk support, and occasional WFH

* Certs and training support (Microsoft, Azure, networking etc.)

* Friendly, down-to-earth team with a strong reputation in the local market

If you’re someone who enjoys variety, autonomy, and working closely with clients across a range of technologies, this role offers the perfect blend of hands-on support and field engineering work

Ad ID: 5416927433