Onsite Support Engineer

Description

Role: Onsite Support Engineer (2nd & 3rd Line Support)

Location: Richmond (Hybrid + Client Visits)

Salary: Up to £40,000

Are you the type of IT professional who thrives on variety? Do you enjoy solving complex technical problems one day and helping a client optimise their systems the next?

We’re looking for an Onsite Support Engineer to join a well-established IT services business, supporting SMEs across London. You’ll be delivering 2nd and 3rd line technical support across a range of environments, no two days will ever be the same.

Why this role might be for you:

* Variety without chaos, support a diverse portfolio of SME clients, each with unique setups, technologies, and challenges.

* Autonomy & trust, you’ll be given the freedom to plan your day and take ownership of issues through to resolution.

* Face-to-face impact, build strong client relationships and see first-hand the value you add.

The role:

* Providing onsite and occasional remote 2nd and 3rd line support to SME clients across the London area.

* Troubleshooting and resolving complex infrastructure issues across Windows Server, Office 365, networking, and more.

* Installing, configuring, and upgrading hardware and software.

* Working closely with clients to ensure systems are secure, optimised, and fit for growth.

What you’ll bring:

* Proven experience in a 2nd/3rd line support role, ideally in an MSP or multi-client environment.

* Strong skills in Windows Server, Active Directory, Office 365, networking (firewalls, switches, routers), and desktop support.

* A problem-solving mindset and confidence to work independently on client sites.

* A full UK driving licence and willingness to travel across London.

The package:

* Salary up to £40,000 (depending on experience)

* Excellent benefits package

* Ongoing training and career development opportunities

* Supportive team environment with a focus on work-life balance

Even if you’re not actively looking, it’s worth a short, informal call to see if this could be your next step. Send your CV or reach out today to arrange a quick, confidential conversation

Ad ID: 5416927419