1st & 2nd Line ICT Support Technician

Description

Job Title: 1st & 2nd Line ICT Support (Hybrid)

Location: Warrington, Cheshire

Salary: £30,000 £32,000 (DOE)

Hrs : 08:00 - 17:00hrs (Mon-Fri)

Contract: 3 Month Contract (with potential of extending/permanent)

Company/Job Role

An exciting opportunity for a 1st & 2nd Line ICT Support Technician has arisen for our client, who are a global leading business, providing hi-tech procurement and supply chain solutions for global customers across the manufacturing and industrial sectors.

This position is an initial 3-month contract, working in a Hybrid role (2 days office/3 from home), with the potential of being extended/becoming permanent.

Working within the team based in Warrington, you will be responsible for providing an efficient and effective ICT service to all aspects of the business, supporting the general maintenance of ICT hardware/software and gaining exposure to a broad range of ICT related projects and activities

As the ICT Support Technician, you will be responsible for :-

Provide desktop and server support to all aspects of the business

Effectively and efficiently diagnose and resolve technical issues

Create and maintain a log of servers, desktops and laptops, reporting faults where necessary

Set up and configure new laptops and desktops, installing authorised software and ensuring upgrades and security remain current

Take responsibility for the management of backups and tape rotation

Create purchase requisitions for ICT software/hardware and ensure all logs for ICT equipment and users are maintained

Take responsibility for the patching of network and phones

Ensure the recording and maintenance of licensing for all software purchased

Manage the maintenance of the exchange service mailbox including the archiving of mailboxes

Complete internal user moves including phones

Undertake small ICT projects as instructed by the Service Delivery Manager

Ensure a high level of customer service and support is provided to all internal and external customers

Escalate ICT issues to the Service Delivery Manager where necessary

Carry out such other duties which are consistent with the nature of the job role

As the successful ICT Support Technician, you will have the following skills :-

Demonstrable experience of ICT help desk support

Working knowledge of Microsoft Operating Systems from XP onwards

Sound knowledge of MS Exchange 2010 mailbox creation and maintenance

Working knowledge of Active Directory (AD)

A positive attitude with the ability to deliver excellent Client experience and satisfaction

Excellent verbal and written communication skills

Proficient planning and organisational skills with a methodical and logical approach

Strong attention to detail with a high level of accuracy

Ad ID: 5416927445