Automotive Service Advisor

Description

Service Advisor – Ipswich

Salary: DOE + uncapped bonus (realistic £40,000+ OTE)

Hours: Mon–Fri 8:00–17:30 + 1 in 2 Saturday mornings

A well‑established main dealer in Ipswich is looking for a Service Advisor to join their busy service department. You’ll be the key link between customers and the workshop, ensuring a smooth, professional experience from start to finish.

Key Responsibilities

Manage the full customer journey from booking to handover

Communicate clearly with technicians and monitor job progress

Keep workshop loading and workflow running efficiently

Handle customer enquiries and resolve issues professionally

Identify upsell opportunities to support department performance

Maintain accurate records, warranty processes and complianceWhat You’ll Bring

Face‑to‑face customer service experience

Strong communication and customer‑facing skills

Confident working in a fast‑paced, customer‑focused environment

Organised, proactive and able to manage daily workload

Positive attitude and willingness to support the wider team

Full UK manual driving licenceWhat’s On Offer

Uncapped bonus with achievable £40,000+ OTE

Supportive, established team environment

Genuine career progression opportunities

25 days holiday + bank holidays, rising to 28 days after 3 years

High‑quality manufacturer training and development pathways

Employee wellbeing programme

Discounts on vehicles, servicing, parts and accessories

Strong company pension scheme xjnqpsq

Life assurance and enhanced family‑friendly policies

Long‑service recognition and additional benefits package

Consultant: Kalum Green

Ref: KGOJ

31361

Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with main dealerships, bodyshops, tyre management companies, parts distribution centres, independent garages, fleet operators, HGV companies, import centres and manufacturers across the UK. We recruit across the motor trade and related industries

Ad ID: 5419001596