Technical Support Specialist (German speaking)

Description

Customer Support Specialist (German Speaking)

Sheffield | Full-time, Permanent | Monday–Friday, 9am–5pm

Starting salary: £23,000 | Standard holidays

Full training provided – a fantastic development opportunity for those looking to grow within a tech company!

Verus Recruitment is delighted to support our client, a growing tech business based in Sheffield, in the search for a Customer Support Specialist. This is a unique opportunity to join a supportive, forward-thinking team and gain experience in the exciting world of digital print and software.

You’ll play a key role in providing high-quality technical support to customers across the globe, using your excellent communication skills and German language abilities to resolve queries and help customers get the best from the company’s software and products.

While experience in technology or print is a bonus, it’s not essential – full training will be provided. All we ask is that you bring a positive attitude, a willingness to learn, and a genuine enthusiasm for helping others.

What you’ll do:

Respond to customer support requests in a helpful and professional manner.

Troubleshoot technical queries and resolve issues through to completion.

Build trust with customers through clear, supportive communication.

Provide remote setup and training sessions for new users.

Accurately log and share key information using internal systems.

Act as a customer advocate and champion for the brand. What we’re looking for:

Fluent in German and English (spoken and written).

Experience working in a customer service role.

A real passion for delivering excellent customer service.

Strong communication, organisational, and listening skills.

Logical problem-solving ability and a proactive approach.

A flexible, team-focused attitude with great attention to detail.

Comfortable learning and adapting to new digital tools and processes. It’s a bonus (but not required) if you have:

Any exposure to technology, software support or print environments.

French speaking language skills in addition to German Why apply?

Training provided – grow into a tech support role with full support.

Be part of a friendly, international-facing team.

A chance to develop your skills in a growing tech company.

Work-life balance – no weekends, regular hours. Apply today or get in touch with Verus Recruitment for more information on (phone number removed).

Keywords: French, German speaking, customer service, call centre, technology, support, Support technician, support specialist

Ad ID: 5416911177