Accommodation Support Officer

Description

IMH Recruitment are currently seeking an experienced Accommodation Officer with a good record of working with homeless clients in temporary accommodation settings in Bolton.

The successful candidate will be working in a hostel setting you will be actively involved in assisting the Local Authority to discharge it's duty for homeless presentations.

Duties:

* To receive initial referrals and obtain all necessary information, to assess, source and arrange appropriate placements and/or suitable accommodation to meet customers needs

* To find emergency accommodation for single people/families who are in housing crisis

* To provide an out of hours service to assist the Emergency Duty Team with homeless presentations and emergencies.

* To provide (out of hours ) support and assistance to customers and accommodation providers for the ABEN/Outreach Team

* Provide appropriate support services to customers, including those who may be vulnerable and/or subject to safeguarding, within the council’s temporary accommodation units.

* Advising and assisting customers in relation to a variety of issues, such as benefits, housing, living skills, budgeting; including networking with other agencies, providing supporting letters, case updates and assistance with appeals when appropriate.

* Assisting customers where possible, to improve life skills; providing a partnership with customers to set up Support Plans including setting targets to reduce debt arrears, setting up bank accounts registering for Housing Services within social housing and private let schemes. Whilst still encouraging the customer to be independent.

* Work with partners and customers to ensure delivery and equality of access to services for our customers

Requirememts:

* Knowledge and understanding of the issues relating to homelessness.

* Able to communicate effectively with individuals and groups, internal and external of the council at all levels both verbally and in writing on housing, community living, benefits, life experiences, child protection/conferences.

* Knowledge of the issues relating to safeguarding children & vulnerable adults

Hours and Pay

* Initially office hours 8am-4pm- then shift based after training is completed. (37 hours pw)

* This post will be shift work, once training is completed working a 5 days on 3 days off, & 4 lates on 4days off rota plus on call duties. This attracts additional shift allowances and stand by payments.

* £15.92 per hour.

* Office Based.

Please apply with your updated CV. If you require further information please call (phone number removed)!

Job Type: Full-time

Benefits:

* Work from home

Experience:

* Accommodation Support: 1 year (required)

* housing support: 2 years (required)

Licence/Certification:

* Driving Licence (preferred)

* Clean Enhanced DBS Check (required)

Ad ID: 5416911600