Customer Service Officer

Description

Job Title: Customer Service Officer

Client: Local Authority in Croydon

Location:FULLY OFFICE BASED IN TOWN CORYDON 5 DAYS A WEEK

Hourly rate: £17.04 PAYE

Contract Length: 4 month contract (possibility of extension)

Working Pattern: Full Time, Monday - Friday, 36 hours- (8AM-6PM)

ASAP Start

Job Duties:

Being the first point of contact for interaction FOR THE HOUSING CONTACT CENTRE

Take decisions within established procedures dealing with end user and prescriber queries and issues.

Ability to work flexibly to support the move to stretched working days and weekend operating as required.

Liaising with external clients and internal company functions, to arrange daily work schedules for equipment deliveries and collections.

Co-ordinate delivery priorities with logistics and technical officers, in accordance to company guidance standards, ensuring that urgent requests are initiated in a timely fashion.Person Specification: The ideal candidate must have:

Ability to communicate clearly and effectively with a wide range of customers.

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Ability to interact using an empathetic and tactful manner with those who are distressed, irate and aggressive.

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Ability and commitment to seek and act on feedback in order to continually improve own performance.

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Ability to gather and record customer information accurately.

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Ability to quickly develop a good working knowledge of the section's information systems and be able to use these systems as appropriate to the level of work being undertaken.

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Able to build successful working relationships within a team.

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Understand and able to maintain confidentiality when handling customer enquiries and other information in line with Council requirements and the Data Protection Act/GDPR.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Ad ID: 5416911706