Pension Administrator – DB, Defined Benefit

Description

Pension Administrator – DB, Defined Benefit

Permanent – 40 hours per week

Remote (100% WFH)

£27,000 to £34,000 (Depending on Experience) + Excellent Large Company Benefits

One of the UK’s leading Pensions firms with 600 schemes and 6 million members is looking to recruit Pension Administrators with experience of Defined Benefit schemes to join their expanding team. The positions are fully remote working from home.

Main Tasks & Responsibilities

Pension Administrator – DB, Defined Benefit

> Provide excellent customer service in line with procedural and Service Level requirements.

> Process Change of Address, Name, Gone Aways, Outstanding premium letters and provide Valuation, Quotation and Projections, General Policy Details, General Policy Amendments/ Corrections, Wakeup Packs/Ad-hoc Packs, Record Mismatch/Suspense corrections, dealing with Multiple Exception reports.

> Answer member queries, including via inbound calls, address their inquiries with accurate information, resolving issues to ensure satisfaction, and maintaining detailed records of interactions.

> Adhere to Quality Management Systems and comply with regulations and policies from the Company and relevant regulatory bodies.

> Take ownership of personal and performance development undertaking all relevant training courses, including Mandatory e-learning, to improve and retain pensions and internal systems knowledge and capability.

> Identify and report risks, complaints, and breaches immediately/within deadlines, to line management and/or the Operational Risk & Compliance Department.

> Work within set key performance indicators and quality standards.

Essential Skills & Experience

Pension Administrator – DB, Defined Benefit

• Pension administration experience, essentially with DB pension schemes.

• Proven experience in managing and handling inbound customer calls effectively.

• Experience with calculations, payments and authorising work.

• Excellent numeracy and data inputting skills.

• Computer literate with experience using IT systems (Word, Outlook, Teams).

• Excellent accuracy, attention to detail and quality management skills.

• Strong communication skills, including written communication skills in a variety of communication channels.

• Ability to work under pressure and towards tight deadlines.

• Strong team working ethic and ability to coach and guide other employees

Ad ID: 5416912143