Customer Service Manager

Description

Customer Service Manager, £18.00 per hour, Hamilton, Temp to Perm

We’re looking for a proactive and organised Customer Service Manager to lead a small team and ensure outstanding customer service across all touchpoints. This is a fantastic temp-to-perm opportunity for someone who thrives in a fast-paced environment and is passionate about team leadership and customer satisfaction.

Responsibilities:

* Hours: Monday to Friday, 8:30 AM – 5:00 PM

* Oversee and support a small team responding to customer inquiries via phone and email

* Ensure smooth and accurate order processing, with timely delivery

* Chase warehouse and production teams to keep orders on track

* Manage customer returns efficiently and professionally

* Maintain accurate records and complete data entry using Business Central CRM (full training provided)

* Print and label products for shipping, ensuring all quality standards are met

* Foster a positive, motivated, and high-performing team environment

* Continuously look for ways to improve customer experience and internal processes

Requirements:

* Excellent verbal and written communication skills

* Strong organisational and multitasking abilities

* Ability to lead, support, and motivate a small team

* Comfortable working in a busy office environment

* Basic computer literacy: CRM experience is a plus (training on Business Central provided)

* Proactive attitude with a focus on problem-solving and efficiency

Benefits:

* £18.00 per hour with the potential for permanent employment

* Full on-the-job training provided, including Business Central CRM

* Stable, weekday working hours (Monday to Friday, 8:30 AM – 5:00 PM)

* Opportunity to grow within a supportive, team-focused company

* Make a meaningful impact by improving team performance and customer satisfaction

If you're a natural leader who thrives in dynamic environments and loves delivering great service, we'd love to hear from you. Apply today and start your journey toward a rewarding long-term role!

Note: Applicants must have the right to work in the UK. Unfortunately, we are unable to offer visa sponsorship

Ad ID: 5416911732