Hotel Porter

Description

Job Introduction

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

Key Responsibilities

Ensure that every guest has an excellent and memorable welcome and stay at the hotel, enjoying excellent service and hospitality

Assist guests with their luggage, ensuring the luggage arrives at the guest's bedroom in a timely manner, taking luggage to the guest's car and stored securely when necessary

Having a varied knowledge of the local area/Yorkshire, the ability to schedule arrangements for guests such as carriages, valet cleaning & route planning

Ensuring all guests' needs are exceeded at every opportunity

Moving furniture and setting up rooms for events when required, ensuring the hotels' 5-star standards are met

Ensuring the hotel lobby and surrounding areas are kept spotless, polishing reflective surfaces and ensuring they are dust free throughout

Maintaining the appearance, cleanliness and safety standards which are set out by management

Assisting in other areas of the hotel when needed

Ensuring that you stay proactive during less demanding periods

Must possess a polite etiquette

Must have impeccable grooming standardsKey Skills, Qualities & Experience

Hands on approach to work, always being productive and looking to improve

Passionate about hospitality

Detail orientated and drives standards

Full driving license is required

Possess a positive attitude and a desire to learn

Ability to meet deadlines and work under pressure

Engage with hotel guests on a regular basis

Friendly, courteous, and helpful with excellent communication skills

Motivated to go the extra mile for guests and colleaguesBenefits

Grantley Hall offers a wide range of benefits and opportunities for all employees:

A monthly service charge - typically £3,400 annually

31 days holiday increasing to 33 days with length of service

Access to earnings before payday (Stream)

Holiday Buy/Sell Scheme

Free parking

Complimentary meals when on duty

Discounted modern and spacious live-in accommodation

Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more...

Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs

Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products

Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. xjnqpsq We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.

Discounted hotel stays with Pride of Britain hotels

Complimentary bespoke uniform and annual shoe allowance

Free sight tests for those eligible

Onsite Team Gym with professional induction

Refer a Friend Scheme where you can earn up to £1000

24/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch'

Grantley Academy to support your development

Annual paid volunteering days

Ad ID: 5419346500