Customer Service Application Officer

Description

IMH Recruitment are currently looking for a reliable Customer Service Application Officer for our client based in Oxford.

Job Overview:

The Customer Services Applications Team plays an important role within the Council, processing high volumes of customer applications for a range of Council services. The services we currently cover include: HMO Licensing, Building Control, Planning, Housing, Land Charges, Taxi Licensing, Street Naming and Numbering, and Right to Buy.

Role and Responsibilities:

* As this is an entry-level role, full training on the role-specific knowledge you need will be provided, so that you develop the skills you need to help build and shape the service we provide to Oxford City residents and users.

* The work is very diverse; from taking customer calls and payments, to using procedure notes and complex information systems to process applications to a high standard, and responding to a high volume of emails.

* Depending on what service areas you work in, you may also be reading and interpreting drawings, plans and maps

* Using an Excel spreadsheet to manage a caseload of client contacts

* Checking customer documentation and inputting details into Council systems.

* It is a fast-paced role, where changes to the way we work need to be quickly implemented to reflect ever-changing legislation in these areas, and where an ability to quickly learn and retain information is a definite advantage.

Hours and Pay:

* 37 Hours per week

* £13.12 per hour.

* Weekly pay whilst through the agency!

Interested? Please Apply with your CV today! xjnqpsq For more information, please call the office on (phone number removed)!

Job Types: Full-time, Temp to perm

Ad ID: 5417524900