Collection Advisor

Description

Collections Advisor

Manchester - City Centre- Hybrid working (2 days at home)

Salary: 30,000 DOE + 10% Bonus per year

Working Hours: Monday - Friday 9am - 6.00pm (1 hour lunch), one Saturday in every 3/4 from 9am - 1pm (37.5 hours per week) ( You will work a shorter week when you work the Saturday shift)

Start Date: February 2026

About Us:

There mission is to be the UK's simplest way to find and finance a great value used car. They aim to put car buyers back in control and make the car buying experience as simple, straightforward, and joyful as possible.

You will support customers with outstanding payments, helping them manage missed payments. You will need exceptional communication and empathy skills to build relationships and provide the right outcomes for our customers.

If you are passionate, driven, and committed to providing a first-class customer experience, we'd love to hear from you.

Responsibilities:

Handling telephone queries from customers experiencing financial difficulties

Finding suitable payment solutions for missed payments

Setting up payment plans and collaborating with specialist teams

Showing compassion and understanding towards customers in vulnerable circumstances

Recording conversations and administrative actions in relevant systems

Reviewing processes for potential automation or enhancement

Identifying and raising any risks with your line manager

Ideal Candidate:

Previous experience in a Collections/Recoveries/Payment support role in FCA Environment would be advantageous however will look at candidates with a strong background in customer service

Excellent communication and listening skills, both verbal and written

Strong knowledge of financial principles and ways to support customers

Desire to help customers improve their financial health

Ability to proactively manage and prioritize caseload in line with KPIs

Perks:

25 days holiday (rising to 28 after 3 years' service) plus bank holidays

Private Medical via Vitality, with reward schemes for you and your family

Health cash plan via Health Shield for employees and children (dental, optical, etc.)

Pension - 5% company contribution

Free breakfast, drinks, and fruit in the office

Employee discounts for major shops

1 day volunteer day per year

Mental health care - 6 free counselling sessions via EAP

Paid sick leave - enhanced company sick pa

Enhanced family leave for primary and secondary caregivers

Please apply with your most up to date CV to discuss the role further you must be able to pass a full Credit check and criminal background check!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Ad ID: 5417604752