Customer Service Supervisor

Description

An exciting new opportunity has arisen working as a Customer Service Supervisor a national company who are experiencing a period of growth. This role is office based and would suit someone who is currently in a Customer Service role looking for the move into management or someone in a supervisory role in a different environment such as retail but wanting to step into an office role!

JOB TITLE: Customer Service Supervisor (Office Based)

LOCATION: Exeter

HOURS: Monday to Thursday 8.30 am-4.30pm, on Fridays an early finish of 3.30pm (36.5 hrs)

SALARY: 28,000 - 30,000

BENEFITS: 22 days plus Bank Holidays increasing each year, free parking, profitability and sales bonus

THE COMPANY: A well-established multi-site company with a national presence specialising in the design and manufacture of corporate clothing.

THE ROLE: We are currently recruiting for the Exeter site of this national company. You will be joining a team who all support each other and laugh every day. This is a new role and an exciting opportunity to be integral part of the customer service team and fully support and coach a small team of 4 dedicated Customer Service Administrators. You will provide an office based link between customer and company in order to satisfy queries, record & resolve problems and ensure a high standard of customer care in accordance with our customer commitment.

Daily duties will include:

To oversee a team of four Customer Service Administrators

Coach and mentor the team and identify any training needs

To process all documentation correctly and maintain files and records according to procedures

To expand business/obtain appointments form customer base

To action messages received

To forward queries and keep managers, supervisors, colleagues informed as necessary

Assist with answering customer calls

Organise the work schedule for the customer service team including lunch cover and holiday requests

Respond to email enquires and general administrative tasks as per the needs of the team

The successful candidate:

Excellent communication skills and telephone mannerStrong customer service experienceComputer skills and a willingness to learnA can do attitude where no job is too big or smallA positive disposition and someone who enjoys a fun dynamic environmentIdeally some supervisory experience but not essential

If you are interested in finding out more please apply online, email (url removed) or contact the office on (phone number removed).

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Ad ID: 5417604617