Call Handler

Description

Belmont Recruitment is currently seeking an experienced Call Handler to join a busy outpatient appointment service within a large NHS organisation in Lincolnshire.

Key Responsibilities

Managing and booking outpatient appointments in line with national RTT and Cancer Waiting Time targets

Tracking patients along their care pathway and proactively managing waiting lists

Providing a high-quality, professional telephone service to patients, clinicians and internal teams

Using patient administration systems (e.g. CareFlow PAS) to maintain accurate and timely data

Liaising with clinical teams to resolve booking issues and prevent breaches

Managing appointment cancellations, changes and non-attendance in line with policy

Supporting outpatient clinics and assisting with reception duties when required

Identifying potential breaches and escalating appropriately

Supporting the training and day-to-day guidance of new or junior staff

Requirements:

Experience in a customer-focused or administrative role within a busy environment

Excellent telephone manner and communication skills

Location - Grantham Hospital

Hours - 9am to 5pm, Monday to Friday

If this role would be of interest to you, please apply with an up to date CV ASAP.

Ad ID: 5417604632