Customer Service and Sales Support Coordinator

Description

Join a growing organisation where you'll lead a passionate team, and be part of an innovative company on the rise!

Customer Service and Sales Support Coordinator

Andover, Hampshire

Full-time, Permanent £26,000 to £30,000 per annum DOE 40 hrs per week - 8.30am - 5pm, Monday to Friday The role is listed as office-based; however, hybrid working may be considered for the right candidate.Please Note: Applicants must be authorised to work in the UK

We're seeking a proactive and organised Customer Service and Sales Support Coordinator to join our growing team. This role plays a key part in ensuring the smooth day-to-day operation of customer service and administrative processes within a busy, collaborative environment.

As a central point of contact for customers, you’ll deliver a responsive, reliable, and professional service while supporting the wider sales and operations functions. You will help ensure a seamless customer journey - from managing enquiries and processing orders through to delivery, invoicing, and aftercare.

The Role

As the Customer Service and Sales Support Coordinator, you will handle customer enquiries, process and invoice orders, coordinate with internal teams and external partners, and maintain accurate records.

You will play a key role in building strong customer relationships, providing consistent, proactive communication, and taking ownership to ensure customer issues are followed through to a satisfactory resolution. This position requires excellent communication skills, strong attention to detail, and a solutions-driven approach.

Key Responsibilities

Handle inbound customer enquiries via phone and email, ensuring timely and professional responses.

Process sales orders accurately and efficiently before warehouse cut-off times.

Invoice orders daily through Xero, ensuring all completed orders are properly accounted for.

Follow up on proforma orders and outstanding customer replies.

Undertake general administrative tasks to support the wider sales and operational teams.

Liaise with internal departments and external stakeholders—such as transport providers and customers—to ensure smooth operations.

Contribute actively to the company’s overall strategy and customer service objectives.

Raise supplier purchase orders (POs) using Xero.

Log damages with carriers, track resolutions, and communicate outcomes to customers.

Monitor, manage, and dispatch backorders, providing timely updates on stock and delivery dates.

Manage carrier reports for failed deliveries.

Coordinate offshore deliveries, preparing and providing despatch documentation (including commercial invoices).

Take payments securely and accurately over the phone.

Build and maintain positive customer relationships through consistent and proactive communication.

Take ownership of customer issues, ensuring they are fully resolved.

Act as a key point of contact for ongoing customer needs, demonstrating accountability in problem-solving.

Proactively identify opportunities to improve processes or communication to enhance customer experience.

The Ideal Candidate

You should:

Have strong communication and interpersonal skills with a confident, professional telephone manner.

Possess excellent organisational and time-management abilities, with strong attention to detail.

Be proficient in order processing systems and related software (Xero experience advantageous).

Be able to multitask, prioritise workload, and remain calm under pressure.

Be a collaborative team player with a proactive, problem-solving mindset.

Demonstrate an empathetic and customer-focused approach.

Be self-motivated, reliable, and able to take ownership of your work.

Software Used

Microsoft Office

Linnworks

Magento 2

HubSpot

Xero

About the Company

We are a leading trade-only supplier of high-quality commercial equipment for the hospitality, catering, and retail sectors. Covering refrigeration, laundry, warewashing, and more.

Based in Andover, Hampshire, we pride ourselves on friendly service, specialist knowledge, and dependable support for our nationwide customers.

With a team of around 20 people, we’re a supportive and welcoming company with low staff turnover and a focus on long-term growth.

The future of the company

We’ve undergone significant positive change, investing heavily in new technology and building a solid foundation for our 3-year growth plan. We operate in a competitive marketplace, and delivering exceptional service is a key part of how we stand out.

This role contributes directly to that mission.

What’s in it for you?

No weekend work or shift work Career progression Free on-site car parking 20 days holiday, plus bank holidays Christmas close (3 days holiday will be used for this) Relaxed and friendly environment Smart casual dress in the office Small, welcoming team where you’re valued as an individualWe are proud to be an equal opportunities employer and welcome applications from candidates of all backgrounds. Diversity strengthens our business and drives innovation.

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

You must be authorised to work in the UK. No agencies please.

Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application.

Other suitable skills and experience include:

Customer Service Coordinator, Sales Administrator, Customer Support Specialist, Order Processing Coordinator, Sales Operations Coordinator, Client Services Executive, Customer Care Advisor, Internal Sales Support, Service & Sales Administrator, Sales Order Processor, Account Support Specialist, Operations Support Coordinator, Customer Accounts Administrator, Helpdesk & Customer Support Assistant, Sales & Logistics Coordinator.

Ad ID: 5417432705