Customer Service Adviser (Insurance)

Description

A well-established local Insurance agency is looking for a Customer Service Adviser to join their friendly, growing team. This is a busy, customer-facing role where you'll support existing clients, handle enquiries, provide quotations and help identify opportunities to cross-sell where appropriate.

What you'll be doing

Handling incoming calls and emails and providing a great customer experience

Providing motor and home insurance quotations and converting quotes into new business

Processing policy changes, updates and general insurance transactions

Supporting renewals and helping retain existing customers

Spotting opportunities to cross-sell additional products and introduce customers to a Financial Adviser when relevant

Keeping customer records up to date on the CRM system (Microsoft Dynamics)

Supporting proactive outbound activity to generate new opportunitiesWhat we're looking for

Experience in motor and home insurance (commercial exposure is a bonus, but not essential)

Confident, friendly communication skills (phone, email and face-to-face)

A genuine "can-do" attitude and pride in delivering excellent service

Organised, reliable and able to manage xjnqpsq your own workload and deadlines

Comfortable using IT systems/CRM and happy learning new products and processes

Minimum 5 GCSEs (or equivalent), including Maths and EnglishBenefits

Full training and development (technical + sales skills)

Support with CII qualifications

Supportive, friendly team environment

25 days holiday + bank holidays

Free parking

Company pension scheme

Ad ID: 5418015291