Customer Service Advisor

Description

Customer Service Assistant

Are you passionate about delivering outstanding customer service and thrive in a fast-paced environment? We are looking for a proactive and detail-oriented Customer Service Assistant to support our clients internal and external customers with excellence.

What You Will Do

Handle incoming phone calls and emails efficiently, directing queries to the right departments

Prepare and send customer quotations using our ERP system

Accurately input and process customer orders, ensuring timelines and details are met

Provide support with order status updates and returns

Maintain and update CRM records with account and contact information

Assist Customer Service Representatives and other departments with clerical tasks

What They Are Looking For

Strong verbal and written communication skills

A positive attitude and commitment to delivering high levels of customer service

Ability to work collaboratively with colleagues across the business

Good IT skills, including Microsoft Office and ERP or CRM systems

Flexible and adaptable to changing customer and business needs

Excellent attention to detail and time management

Location

Based in Banbury close to the M40. This is an office based role.

Working Hours

Full-time, Monday to Friday

Salary up to £29,500 DOE

Ad ID: 5416926847