French-Speaking Customer Service

Description

A trusted brand name, our client works on an international scale and is looking for a confident and proactive native French-speaking Customer Service Executive to join its team and become the driving force behind first-class customer experiences and international growth.

A crucial role for the company, the successful candidate will take on a role where no two days are the same and will be at the heart of all customer communications, acting as the crucial link between internal teams and their French-speaking customer base.

What’s in it for you?

* Work hours: Monday to Friday, 38.5 hours per week

* Salary: Up to £30,000 depending on experience

* 25 days holiday plus bank holidays

* Access to an EAP

* Life Assurance policy

* Enhanced pension scheme

* Private health care

* Employee discounts on products

* Regular training to enhance your career

* Opportunity to work with a thriving business that's on an upward trajectory

French-Speaking Customer Service Executive Responsibilities:

* Act as a first point of contact for customers via phone, email, and online messages

* Respond to queries in a professional manner, keeping customers and their experience at the forefront

* Use a solutions-first mindset to successfully handle complaints in line with company procedure

* Successfully handle incoming orders, which involves processing orders, arranging hauliers, and emailing purchase orders

* Be the voice for franchisee owners, offering your support and working together to capture feedback, gather data, and advise on improvements

* Maintain up-to-date knowledge of products to provide solutions to franchisee owners

* Respond to potential franchisee enquiries and carry out pre-screens from incoming leads

* Support with the onboarding of new franchisees

* Create news articles, content, and newsletters for French-speaking social channels, websites, and campaigns

French-Speaking Customer Service Executive Skills and Experience:

* Native French speaker and fluent in English, both written and spoken

* A people-person who thrives on delivering amazing customer service and is able to communicate at all levels

* Previous customer service experience, ideally with a history of handling technical and product related queries

* Strong administration skills, confident using Microsoft Office packages and internal systems

* Comfortable juggling tasks, from handling enquiries to updating websites

* Possesses GCSE C/4 and above in English and Maths

* An NVQ in Customer Service would be a distinct advantage although not essential

Ad ID: 5416927360