Customer Service Advisor

Description

Customer Service Advisor

Thetford, Norfolk

£13.13 per hour

Part time

9:00am to 3:00pm, Monday to Friday

Temporary to permanent

Immediate start

As the primary point of contact for customers, you'll play a key role in ensuring all enquiries are handled professionally, accurately, and in a timely manner. You'll also act as a vital link between the production, logistics, and warehouse teams—helping to maintain smooth communication and efficient operations across departments.

Main duties:

Act as the first point of contact for customer enquiries via phone and email.

Liaise between production, logistics, and warehouse teams to ensure smooth communication and order fulfilment.

Ensure customers are kept up to date with any updates and changes.

Sales order processing.

Day to day office duties - responding to inbound emails, providing quotes, sending invoices and scanning/filing.

Meeting and greeting visitors, monitoring signing in books, issuing visitors badges. Skills required:

Excellent communication skills both written and verbal.

Confidence when dealing with customers.

Proficiency in Microsoft Office.

Previous experience working within a Customer Service role.

Ability to work under pressure and to meet deadlines. For more information on this vacancy, please contact Megan Reeve on (phone number removed) or you can apply below

Ad ID: 5416911400