Customer Service Adviser

Description

Job description

Join Our client as a Customer Service Adviser

Working for our client, a leading provider of comprehensive energy solutions for Managing Agents, delivering services across heat, gas, electricity, water, and renewables. They are currently seeking a Customer Service Adviser to join a dynamic team. This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about delivering excellent service.

Our client is offering a generous benefit package:

* Salary: Competitive

* Annual Leave: 25 days + 8 Bank Holidays

* Sick Pay: Generous sickness and accident insurance

* Loyalty Bonus: Awarded after two years of service

* Life Assurance: 2x your annual salary

* Wellness: Access to a private GP and 24/7 confidential telephone counselling via our Employee Assistance Programme

* Eye Care: Annual eye check reimbursement

* Reward & Recognition: Employee of the Month/Year, long service awards, and special recognition for going the extra mile

* Personal Development: Training Academy and mentorship opportunities

* On-site Perks: Parking, gym, spa, and fun company events

* Workplace Culture: Bring your dog to work day and casual dress

The Role

Location: Office-Based in Bishop Stortford

Working Hours: 8:30 am – 5:00 pm

Role Type: Permanent

Reporting To: Assistant Customer Care Manager

As a Customer Service Adviser, your primary role will be to manage incoming customer inquiries, ensuring they are addressed in a professional, efficient, and timely manner. You will be a key point of contact for our residents and clients, assisting them with billing, energy-related queries, and providing top-tier customer support.

Key Responsibilities

* Customer Inquiries: Act as the first point of contact for customer inquiries via phone and email (handling high volumes), providing clear, professional responses to a variety of questions and concerns.

* Complaint Resolution: Address and resolve customer complaints with care and attention, ensuring each issue is handled promptly and effectively.

* Account Management: Maintain accurate records of customer accounts, transactions, and communications, ensuring all account details are up to date and managed correctly.

* Coordination: Collaborate with internal departments to resolve issues and ensure smooth service delivery for customers.

* Administrative Support: Assist with administrative tasks as required, including managing workflows and ensuring service level agreements (SLAs) are met.

Skills & Qualifications

* Organisational Skills: Strong ability to prioritise and manage time effectively in a fast-paced environment.

* Numeracy: Comfortable handling billing information and financial data with accuracy.

* Customer Service Experience: Previous experience in customer service or a related field is preferred. Training will be provided for those new to the energy sector.

* Communication: Excellent verbal and written communication skills, with a focus on delivering clear, friendly, and helpful responses to customer inquiries.

To Apply

You must be living and authorised to work in the UK to apply for this position. If you're passionate about providing exceptional customer service and are excited to join a growing team, we’d love to hear from you

Ad ID: 5416979465