Telephone Collections Agent

Description

Telephone Collections Agent

Pay: £24,000 - £26,000 (depending on experience) + Commission. OTE £35k

Job Type: Full-time 37.5 hours, Permanent

Location: Sheffield

Due to expansion, my client is looking to recruit Telephone Collection Officers to join the contact centre team. If you are a strong communicator, self-driven and motivated, engaging, and influential then this could be the role for you!

Key responsibilities as a Telephone Collections agent:

Answering calls from customers that owe money to local authority clients, Transport or third parties acting on their behalf.

Occasional outbound calls to those who have failed to make payment / contact.

Occasionally negotiating with customers on live chats.

Taking payments.

Completing basic affordability checks and income and expenditures forms

Negotiating payment arrangements where a customer cannot pay in full

Identify vulnerable customers

Sign-post customers with financial difficulties to non-profit debt advice agencies

Deal with customer queries and handle disputes

Update accounts and ensure all notes are correct on our systemsSkills needed as a Telephone Collections Agent:

Customer service or contact centre experience (2 years preferred)

Excellent communication skills – able to interact effectively at all levels

Able to work in a fast-paced environment with the ability to provide information quickly and clearly

Confident in dealing with customers over the telephone – often in difficult circumstances

Friendly and empathetic, with good active listening skills

Ability to problem solve and provide customers with options in line with our client and company guidelines

Confident negotiator to achieve the shortest arrangements to fulfil client requirement

Previous practical office administration experience

Being comfortable in using a variety of technologies and software systemsBenefits as a Telephone Collections Agent

Company pension

Colleague discount scheme

Christmas Savings Scheme

Free on-site parking

Employee Assistance Programme

Birthday holiday allowance

Attractive bonus, incentives and performance rewards

Death in service benefit

Hybrid working (subject to reaching required standards)

If you have the experience and skills needed for the role as a Telephones Collections Agent please apply

Ad ID: 5416951042