Customer Lead Specialist

Description

Customer Service Lead Specialist

Location: Newbury

Contract Type: Temporary Ongoing

Hours: 35.5 hours per week, Monday - Friday

Pay Rate: 14.50 per hour

Position Summary

The Lead Specialist is a role within the customer service team, responsible for managing service-related customer requests, overseeing service contracts and mentoring team members.

This position plays a key role in ensuring efficient and high-quality support, contributing directly to the company's success.

Key Responsibilities

Manage repair and work ordersOrganise returns and collections, handle proof of delivery and pricing queriesRespond to incoming emails and phone calls professionallyMaintain communication with internal and external customersInvestigate and resolve invoice and billing disputesSupport colleagues across multiple service processes and technical areasMentor and assist in training junior team members

Required Qualifications & Experience

Essential:

Previous experience in customer serviceStrong communication skillsProven ability to adapt to various customer needs and challengesProficiency in Microsoft Excel, Outlook, and WordSolid experience working with ERP systemsPreferred:

Additional education in a related fieldUnderstanding of service and maintenance workflowsKnowledge of good documentation practices and retention policiesExperience resolving customer complaints

Key Competencies

Calm and composedStrong problem-solving and decision-making abilitiesAbility to prioritise and organise workloadHigh level of customer focusStrong team collaboratorSelf-motivated with a proactive, solution-oriented mindsetIf you're looking for an opportunity where you can make an immediate impact in a lead-level role, we'd love to hear from you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Ad ID: 5418760988