Customer Care Coordinator

Description

Customer Care Coordinator

A busy house builder have a requirement for a Customer Care Coordinator to join their Customer Care team to deliver customer excellence to new build home owners managing their defect period.

Working closely with the Customer Care Manager you will be responsible for delivering a professional service to our customers throughout their two year warranty period dealing with customer concerns received by telephone or written communication, coordinating remedial works. in a timely and professional manner.

Responsibilities for a Customer Care Coordinator

Updating plot filesEnsuring all parties involved (purchasers, Customer Service Manager, Subcontractors) are kept up to date with works being carried out and scheduled datesRecord all communication and respond within departmental timescalesIssue instructions to Sub-contractorsFollow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within timescalesRecord dates of customer visits and log all defects identifiedCarry out all necessary calls in relation to the customer journeyKeep data system up to date at all timesCarry out general administrative duties.Work directly with Director for Customer Services to assist in the management of large scale works.Work closely with the Housing Associations and Employers Agents dealing with End of year defectsReporting on a regular basis on numbers of defects outstandingGaining a rapport with sub-contractors

Requirements for a Customer Care Coordinator

Experience within the Customer Care function with a major construction or house building company.Track record of achieving & sustaining high customer satisfaction results.Good time management, ability to multitask, organise workload and work within a pressurised environment.Knowledge of NHBC and other warranty provider requirements.Pro-active approach with the ability to work independently and as part of a teamExcellent written and verbal communication skills - engaging with customers, subcontractors and third partiesIT literate and comfortable working within bespoke IT systems

What's on offer for a Customer Care Coordinator

Competitive salaryMedical insurancePension schemeLife assuranceAnnual bonus scheme

If you are interested in the Customer Care Coordinator role and would like to apply, please contact Sana at Fawkes & Reece on (phone number removed) or apply via the link below.

Ad ID: 5418760928