Call Centre Advisor

Description

Call Centre Advisor – Problem Solving Debt Management Role – Collections with a focus on helping people to resolve debt problems.

Outstanding 2 weeks training!

Office based Stoke-on-Trent, free on-site parking, great transport links.

Starting salary £25,225, plus monthly bonus. Full time- Permanent role.

Long list of benefits, great incentives, more info below…

We are looking for resiliency, empathy, listening skills, life skills and excellent communication - a passion for helping people solve their debt problem dealing with literally all walks of life - in return great salary stability and amazing holidays and people culture - Inc insane 2 week training

Debt management but with an emphasis on people! Friendly, down to earth business who are trying to do collections differently.

Speak to Demi @ Duval.

The Role Day-to-Day:

* Make and receive calls to resolve overdue payments and arrange payment plans

* Use your negotiation skills to create tailored solutions for customers

* Take ownership of first-call resolution – with quick, efficient results!

* Work within client expectations to deliver fantastic customer experience

* Resolve varied customer issues, showing resilience and professionalism.

We are looking for:

* Drive and enthusiasm for reaching goals in a fast-paced role

* A friendly and positive attitude!

* Strong listening and communication skills over the phone

* Resilience, tenacity, and ability to perform under pressure

* GCSEs in Maths and English (A-C) or equivalent

* Ideally, up to 1 year of customer service experience in retail, hospitality, or contact centre.

Wicked Benefits:

* Competitive bonus scheme

* Up to 35 days holiday (including bank holidays)

* Employee awards, incentives, and amazing social events

* Pension scheme, mental health support, and free onsite parking

* Access to perks like gym membership contributions and free tea and coffee

* Casual dress code and paid volunteer days - 2 days a year

* Enhanced family leave policies and long service awards

* Free annual eye tests, contribution to prescription glasses, and dentist-on-demand.

Are you looking for a new challenge? Demi @ Duval is recruiting! Apply now

Ad ID: 5416911150