Dynamics 365 SME

Description

Dynamics 365 SME CRM Platform Lead Up to 100,000 Hybrid (2-3 days London)

If you're the person colleagues call when Dynamics isn't behaving and you actually enjoy that this role is for you!

A well-established professional services organisation is hiring a Dynamics 365 SME to take ownership of their CRM platform. You'll be the internal authority on Dynamics 365, advising delivery teams, shaping the platform roadmap, and making sure the organisation gets full value from its investment.

You will

Serve as the go-to subject matter expert for Dynamics 365 across Sales, Customer Service, and potentially Marketing modulesConfigure entities, forms, workflows, business rules, Power Automate flows, and model-driven appsWork alongside Product Owners, Business Analysts, and Tech Leads to validate solution approaches and shape backlog prioritiesInvestigate and resolve functional and technical issues including performance, access, and data synchronisation problemsCollaborate with Integration and Data teams on API connections, data mappings, and Dynamics workflowsContribute to platform governance, roadmap planning, version upgrades, and licensing reviewsAct as the bridge between business users and technical teams - translating process needs into platform logicWhat We're Looking For

Must-have:

Proven hands-on experience with Microsoft Dynamics 365 across Sales, Customer Service, or Marketing modulesFunctional configuration skills - entities, business rules, forms, views, workflows, security rolesPower Platform experience - Power Automate, Power Apps, and DataverseTrack record of supporting delivery teams or acting as a platform SME in a CRM or enterprise SaaS environmentStrong stakeholder communication - comfortable working with both business users and technical teamsNice to have:

Microsoft certifications (MB-210, PL-200, MB-910 or equivalent)Familiarity with ITIL, Agile delivery practices, or Dynamics ALMExperience with platform governance, performance tuning, or licensing managementWhat's On Offer

Salary up to 100,000 depending on experienceHybrid working - 2 -3 days per week in a central London officeGenuine platform ownership with no management responsibilityA stable, well-funded organisation mid-way through a technology modernisation programmeLong-term role with real influence over how the platform developsInterested?

Apply with your CV or reach out directly for a confidential conversation before committing to a full application.

Ad ID: 5418234789