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What qualifications or experience should I look for in a housekeeper?

Consider whether you require specific qualifications such as NVQs in cleaning or prior experience in similar roles. References from previous employers are highly valuable and can provide insight into their reliability and work ethic. For positions involving childcare or elderly care, DBS (Disclosure and Barring Service) checks are essential.

What are my legal obligations as an employer when hiring a housekeeper in the UK?

If you're employing a housekeeper directly (rather than through an agency), you're legally considered an employer. This means you're responsible for paying National Insurance contributions, providing a written contract of employment, and adhering to minimum wage laws. You also need to provide a safe working environment and have employer's liability insurance.

How can I ensure the safety and security of my home when hiring a housekeeper?

Thoroughly vet potential housekeepers by checking references and conducting interviews. Consider a trial period to assess their work and trustworthiness. Clearly communicate your expectations and security protocols, such as alarm system usage and key handling. It's also advisable to remove or secure valuable items before their arrival.

What cleaning products and equipment are housekeepers typically expected to provide?

This should be clearly agreed upon beforehand. Some housekeepers provide their own cleaning products and equipment, while others expect the employer to supply them. Clarify this in the job description and during the interview process to avoid misunderstandings. If you supply the products, ensure they are suitable for the surfaces in your home and that safety data sheets are available.

What should be included in a written contract of employment for a housekeeper?

A written contract is legally required and should outline key details such as the job title, duties, working hours, rate of pay, holiday entitlement, sick pay policy, and termination notice period. It should also specify details about confidentiality and data protection, especially if the housekeeper will have access to personal information.