Contract Planning Administrator

Description

Contract Planning Administrator

Hours: Monday to Thursday 8:30 to 17:00 and 8:30 to 14:00 on Friday

Location: Fareham Office and then Hybrid after training

Purpose of Role:

To support the Contract planning team with daily, weekly and monthly tasks ensuring that both internal and external customers' needs are prioritised and met within set timelinesKey Responsibilities:

Manage the Contract Planning inbox, reply or allocate to relevant teams, escalating to Contract Planner Lead as and when necessaryPlanning and booking in PMV's with prospect of progressing into remedial planningClosing of work orders, following engineer visits (Issuing job sheets to customer)Respond to ad hoc information requests received through the Contract Planning inbox, such as documentation, insurance certificates and engineers' reports.Answer incoming calls and direct accordinglyAcknowledge customer emails that may be chasing and escalate this to the relevant area/Lead Planner for action.Populate work orders that have been generated by the automated workflowRaise returns associated with work ordersCheck stock associated with work ordersPopulate work order with respect to parts that are in stock or a pre-allocated date as well as resource requirements associated with incidentsCheck deliveries that are unconfirmed for the monthManage/administer Customer Portals, ensuring correct documentation is completed/uploaded and subsequently invoiced.Support Contract Planning team with any requirements they have especially when on annual leave.Ensure that the Customer Contract Planning Charter is adhered to.Always maintain a professional presentation.Carry out any other function deemed necessary by the Contract Planning Lead.

Knowledge and Experience:

Previous experience in a Contract Planning administration role or similarCRM knowledge and SAGE beneficialExcellent interpersonal and communication skills, both verbal and written are required as the role involves close work with other departments.Attributes Required:

Excellent organisational skillsSelf-confidenceFlexibilityGood IT skillsAbility to work with accuracy and to meet strict deadlines under pressure

Ad ID: 5418831712