After Sales Manager

Description

AFTERSALES MANAGER

Location: Gloucester

Salary: GBP55,000 OTE

Company Vehicle: Yes

Job Type: Full–Time, Permanent

LOOKING FOR YOUR NEXT AFTERSALES MANAGER ROLE?

Are you an experienced Aftersales Manager, Service Manager or Automotive Manager looking for your next opportunity in Gloucester?

This is an excellent opportunity to take responsibility for the smooth and profitable operation of a busy dealership aftersales department, leading from the front to deliver outstanding customer service, workshop performance and commercial results.

As Aftersales Manager, you will play a key role in managing the day–to–day operation of the department, developing your team, maximising productivity and ensuring customers receive a first–class experience from booking through to vehicle collection.

WHAT'S IN IT FOR YOU?

GBP55,000 OTE

Company vehicle

Hybrid working

Excellent career progression opportunities

Long–service and loyalty awards

Employee Assistance Programme with 24/7 support

Life assurance at 3x annual base salary

Cycle to Work scheme

Eyecare voucher scheme

30 days' holiday including bank holidays

Birthday leave

Staff discounts

Opportunity to join a successful and growing automotive business

Ongoing development and career progression

THE ROLE

As an Aftersales Manager, you will take ownership of the overall performance and smooth running of the Aftersales Department.

Your responsibilities will include:

Managing the day–to–day operation of the Aftersales Department

Leading, motivating and supporting the wider aftersales team

Ensuring the efficient flow of work through the workshop

Maximising workshop productivity, efficiency and profitability

Driving excellent customer satisfaction and retention

Building strong, long–term relationships with customers

Handling and resolving customer queries and complaints

Supporting customers with technical, servicing and repair–related queries

Overseeing warranty, service, repair and MOT processes

Identifying opportunities to increase labour sales and departmental profitability

Introducing effective processes and innovative ways of improving performance

Monitoring standards, productivity and quality across the department

Ensuring work is completed efficiently and to the required standards

Supporting the team and being hands–on when required

Working closely with colleagues across the wider dealership

Ensuring high standards of customer care and operational performance are maintained

This is a role where your ability to lead people, improve processes and deliver commercial results will make a genuine difference.

ABOUT YOU

We're looking for an experienced Aftersales Manager or Service Manager with a proven background in the motor trade.

You'll ideally have:

Previous management experience within the automotive or motor trade sector

Experience managing an Aftersales or Service operation

Strong leadership and people–management skills

Excellent communication and interpersonal skills

Strong organisational and time–management abilities

Commercial awareness and an understanding of departmental profitability

Excellent problem–solving skills

The ability to identify root causes and implement effective solutions

A customer–focused approach

The confidence to make decisions and take ownership of outcomes

A proactive and hands–on management style

The ability to work effectively under pressure

A full UK driving licence

If you're currently working as a Service Manager, Aftersales Manager, Workshop Manager or senior automotive aftersales professional, this could be an excellent next step in your career.

READY FOR YOUR NEXT AFTERSALES MANAGER ROLE?

If you're an experienced Aftersales Manager who is ready to take the next step, we'd love to hear from you.

This is a fantastic opportunity to join a successful automotive business in Gloucester as an Aftersales Manager, offering GBP55,000 OTE, a company vehicle, excellent benefits and genuine career progression.

Apply today with your CV and a member of the Auto Skills UK team will be in touch for a confidential conversation.

Ad ID: 5419299829