Full-Time Sales & Account Manager

Description

Full-Time Sales & Account Manager

BW-Trophies is seeking a confident, proactive, and driven Sales & Account Manager to join our team from mid-February. This is a full-time, office-based role (no working from home), ideal for someone who thrives in a fast-paced environment, thinks on their feet, and takes ownership of their responsibilities.

You will work directly alongside the Directors in the same office, contributing to overall company targets and becoming an additional face of the company and a go-to point of contact for both customers and internal teams. Our busiest period begins in April, and overtime may be required during peak seasons.

This role would particularly suit someone with an interest in sport, competitions, and achievements, who enjoys working with customers celebrating success.

The Role

This is a varied, hands-on, and public-facing role with responsibility across sales, account management, and operations. Duties include:


Working closely with the Directors to support and achieve company-wide sales targets



Acting as an additional representative and trusted point of contact for the business



Managing and maintaining your own portfolio of customer accounts



Proactively chasing leads, following up enquiries, and converting opportunities into sales



Identifying and securing new business opportunities



Handling customer enquiries and orders via phone, email, WhatsApp, and social media



Delivering outstanding customer service with an excellent, professional phone manner



Managing customer relationships from initial enquiry through to order completion and delivery



Chasing customer deliveries and ensuring deadlines are met



Ordering goods from suppliers and liaising with them to meet customer requirements



Assisting customers face-to-face in the showroom



Creating and editing customer logo artwork for personalised products using Photoshop / Adobe Creative Suite



Representing the company at events or trade activities when required



Supporting day-to-day office operations and completing ad hoc duties as required



Full training will be provided.

Skills & Experience Required


Native English speaker with excellent written and spoken communication skills



Background in sales, account management, or customer service



Confident, approachable, and professional phone manner



Strong relationship-building and customer service skills



Excellent computer skills, including Photoshop / Adobe (essential or strong advantage)



Highly organised with strong attention to detail



Able to think on your feet, problem-solve, and remain calm under pressure



Proactive, self-motivated, and comfortable working towards company targets



Interest in sport, awards, competitions, or achievements is a strong advantage



Working Hours


Full-time, office-based position



Hours: 9:00am – 5:00pm, with a 30-minute lunch break



Overtime may be required during busy seasonal periods



This is a long-term position for someone who wants to be trusted, visible, and an integral part of the day-to-day running of the business.

Ad ID: 5417766654