Assistance Service Manager

Description

ASSISTANT SERVICE MANAGER

Location: Poole

Salary: GBP38,000 Basic Salary OTE Up to GBP48,000

Hours: Monday to Friday, 8:00am – 6:00pm (45 Hours per Week) Saturdays as Required (Paid as Overtime)

Job Type: Full–Time, Permanent

Looking for a role where your leadership skills are recognised, your career can continue to progress, and you can work with one of the world's leading automotive brands?

If you're an experienced Senior Service Advisor, Service Team Leader, Assistant Service Manager, or experienced Service Advisor ready to take the next step, this is an outstanding opportunity to join a successful Mercedes–Benz retailer.

Working alongside the Aftersales Manager, you'll help lead a busy service department, support and develop the Service Advisor team, and ensure every customer receives a premium aftersales experience. With excellent earning potential, manufacturer training, and genuine career progression, this is the ideal opportunity for an ambitious aftersales professional.

WHAT'S IN IT FOR YOU?

GBP38,000 Basic Salary

OTE Up to GBP48,000

Accredited Mercedes–Benz Manufacturer Training

Hybrid & Electric Vehicle Training

Career Progression Opportunities

Up to 25 Days Annual Leave Plus Bank Holidays

Company Pension Scheme

Employee Assistance Programme

Life Assurance

Eyecare Vouchers

Cycle to Work Scheme

GBP500 Employee Referral Scheme

Staff Discounts on Servicing, MOTs & Repairs

Staff Vehicle Purchase Scheme

Supportive Team Environment

Full–Time, Permanent Position

THE ROLE

As Assistant Service Manager, you'll play a key role in supporting the day–to–day operation of a busy aftersales department while ensuring exceptional customer service and workshop efficiency.

Key responsibilities include:

Supporting the Aftersales Manager with the daily running of the Service Department

Supervising, coaching, and developing the Service Advisor team

Monitoring workshop loading to maximise productivity and efficiency

Ensuring customers receive a professional and premium service from vehicle check–in through to collection

Managing customer concerns and ensuring timely resolutions

Monitoring repair progress and keeping customers updated throughout the repair process

Ensuring repair orders, invoicing, and workshop administration are completed accurately

Managing warranty and goodwill authorisations in line with manufacturer guidelines

Overseeing subcontracted repairs and ensuring quality standards are maintained

Monitoring attendance, timekeeping, and team performance

Working closely with the Workshop Controller and Technicians to deliver outstanding customer satisfaction

ABOUT YOU

We're keen to hear from candidates who can demonstrate:

Previous experience as an Assistant Service Manager, Senior Service Advisor, Service Team Leader, or experienced Service Advisor within the automotive industry

Previous supervisory or team leadership experience within an aftersales environment

Strong customer service, communication, and people management skills

Excellent organisational skills with the ability to perform under pressure

Experience using Kerridge or a similar Dealer Management System (DMS) is advantageous

Commercial awareness with the ability to drive departmental performance

A professional, customer–focused approach suited to a premium automotive brand

Full UK Manual Driving Licence

Right to work in the UK (sponsorship is not available)

Alternative job titles may include: Assistant Service Manager, Senior Service Advisor, Service Team Leader, Aftersales Team Leader, Service Supervisor or Aftersales Supervisor.

APPLY TODAY

This is an excellent opportunity to join a prestigious Mercedes–Benz retailer that invests in its people, rewards performance, and offers genuine opportunities for career progression within a premium aftersales environment.

If you're an experienced automotive aftersales professional looking to take the next step in your career, we'd love to hear from you.

Interested in finding out more? Apply today or contact Howard at Auto Skills for a confidential discussion about this Assistant Service Manager opportunity, quoting job reference 54404.

Ad ID: 5418760609