Time Critical Operations Coordinator

Description

Time Critical Operations Coordinator

Location: London, Heathrow

Monday – Friday 12:00 – 20:30

Up to 40,000 (DOE)

The Opportunity

A leading global logistics provider is seeking an experienced Time Critical Operations Coordinator to join their specialist operations team.

This is a fast–paced, high–impact role focused on managing urgent and time–sensitive shipments across air and ocean freight. You'll play a key role in ensuring shipments move efficiently from collection through to final delivery, while maintaining exceptional service levels for high–value clients.

Key Responsibilities

Manage end–to–end coordination of time–critical international shipments (air & ocean import/export)Liaise with clients, overseas agents, and customs to ensure smooth and urgent cargo movementProvide accurate quotations, routing, and rate solutionsPrepare and process all required shipping and customs documentationTrack and trace shipments, proactively resolving delays or issuesEnsure accurate job costing, billing, and data entry within internal systemsCommunicate shipment updates and solutions clearly to customersWork closely with global offices to deliver seamless service executionEnsure KPI performance across service, cost accuracy, and delivery timelinesMaintain full compliance with industry regulations and company standards

What We're Looking For

Experience in freight forwarding (air and/or ocean), ideally within a time–critical environmentStrong knowledge of import/export procedures and customs requirementsAbility to work efficiently in a fast–paced, high–pressure environmentExcellent communication skills (written and verbal)Strong organisational skills and attention to detailCommercial awareness with the ability to balance cost and serviceProficient in Microsoft Office (Word & Excel)Proactive, solutions–driven mindsetWR Logistics are the recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs.

WR is acting as an Employment Agency in relation to this vacancy.

Ad ID: 5418212689