Customer Service Advisor

Description

Our client is a food distribution business based in Hounslow seeking a dependable Customer Service Adviser to support our daily operations. This role is key in ensuring our customers receive excellent service, from handling enquiries to coordinating orders and deliveries. It suits someone who is organised, communicative, and committed to delivering a high standard of customer care.

Pay: 13.75 per hour

Key Responsibilities:

Acting as the first point of contact for customer enquiries via phone and email

Processing customer orders accurately and efficiently

Liaising with the warehouse and delivery teams to ensure timely fulfilment

Resolving customer queries and issues in a professional and timely manner

Maintaining accurate customer records and updating internal systems

Supporting general administrative tasks as required

Ensuring clear and effective communication across teams and with customers at all times

Maintaining a high level of customer satisfaction

About You:

Previous experience in a customer service or administrative role preferred

Strong communication skills, both written and verbal

Organised with the ability to manage multiple tasks in a fast–paced environment

A proactive and positive attitude with a problem–solving mindset

Strong attention to detail and accuracy

Flexible and adaptable to changing business needs and shift patterns

Able to work effectively both independently and as part of a team

Working Hours:

3 on / 3 off rotating shift pattern

8:00am – 8:00pm

Rotation as follows:

Week 1: Sunday to Tuesday on, Wednesday to Friday offWeek 2: Sunday to Tuesday off, Wednesday to Friday on Flexibility is essential, as shift patterns and hours may change in line with business needs

What We Offer:

Competitive hourly rate

A supportive and team–focused working environment

Desirable Skills:

Experience using customer management or order processing systems

Knowledge of food distribution or logistics environments

The Best Connection is acting as an Employment Business in relation to this vacancy.

Ad ID: 5418224168