Contact Akhirah Ltd
Akhirah Ltd
Technical Support Officer – Applications (SC5) - IT
Lewisham, London
- Hours
- Full Time
- Posted
- 51 days ago
- Salary
- £15.10 - 19.10 - Hour
- Recruiter
- Akhirah Ltd
- Closes
- 08 Dec 2025
- Course
- No
- Recruiter Type
- Direct Employer
Description
Lewisham Council
Group - Housing Quality and Investment
Job title - Technical Support Officer – Applications (SC5) - IT
Overview
Lewisham Council is seeking a skilled and motivated Technical Support Officer to join our team. This role is ideal for someone with a strong background in applications support and a commitment to delivering high-quality service to internal stakeholders.
Key Responsibilities
Provide collaborative support to service colleagues, assisting with system requirements and navigation.
Diagnose and troubleshoot technical issues, escalating complex cases to the appropriate teams when necessary.
Design, build, and maintain dashboards to support data-driven decision-making across technical support operations.
Configure and tailor diagnostic tools and workflows to meet specific operational and customer needs.
Stay informed about product updates, system changes, and industry best practices to maintain technical proficiency.
Support the onboarding and training of new team members or customers by sharing technical insights and guidance.
Accurately document support interactions and resolutions to support knowledge sharing and continuous improvement.
Deliver excellent customer service through clear, empathetic, and solution-focused communication, including floorwalking support.
Collaborate with cross-functional teams to identify recurring issues and contribute to service and product enhancements.
Essential Requirements
Proven experience in applications support.
Totalmobile knowledge or experience is highly desirable.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal abilities.
A proactive and customer-focused approach to technical support.
About Lewisham Council
Lewisham is a diverse and vibrant borough with a strong sense of community. We are committed to delivering high-quality services and creating a positive working environment where staff are supported and valued
Ad ID: 5417275759
Stay Safe
"Only access Gumtree from gumtree.com and do not follow links sent by other users"
"Share photos and ask lots of questions about the items you are buying and selling"
"If an ad or reply sounds too good to be true, it probably is"
"Use the 'Reply to ad' button for your safety and privacy"
"Don't reply to email addresses hidden in text and pictures"
"Beware of fake Gumtree, eBay or escrow sites and invoices"
1 of 6
