SC Cleared IT Support Engineer - (Portsmouth)

Description

Job description

Contract Length: 2 months

Location: Portsmouth

Active SC Clearance Required

We are seeking an IT Laptop Deployment Engineer to assist with a large-scale device rollout in a Tech Bar-style environment. The ideal candidate will have experience supporting end users, familiarity with Microsoft Intune, and a solid understanding of modern device deployment processes.

In this role, the engineer will be responsible for deploying pre-configured Windows laptops to users, managing device assignments in Intune, and ensuring successful user enrollment and setup. This is a hands-on, user-facing role, ideal for someone comfortable with both technical tasks and direct user interaction.

Key Responsibilities:

Support the deployment of pre-built Windows laptops using Microsoft Intune.

Assign devices to users or reset/supply user passwords in Intune as required.

Log in on behalf of users to ensure the device enrolls correctly in Intune and that required applications/settings are applied.

Follow provided deployment guides and procedures accurately.

Operate from a centralized Tech Bar location where users visit to collect and set up their devices.

Troubleshoot basic setup or enrollment issues and escalate complex issues where necessary.

Maintain deployment logs and report on completed handovers.

Provide excellent customer service to users during setup.

Skills & Experience Required:

Prior experience in a similar IT support or device deployment role.

Strong working knowledge of Microsoft Intune / Endpoint Manager.

Familiarity with Windows 10/11, Azure AD join, and user profile configuration.

Ability to follow structured deployment processes and documentation.

Good troubleshooting and communication skills.

Comfortable working in a fast-paced, high-volume environment.

Previous experience in a Tech Bar, walk-up support, or face-to-face IT support role is a plus.

Desirable:

Microsoft certifications (e.g., MS-900, MD-102) are an advantage.

Experience with password reset tools or Identity Management systems (e.g., Azure AD, self-service portals).

Customer service background in an IT setting

Ad ID: 5416906415