Junior IT Support Engineer

Description

About Us

Smart Payment Technologies delivers innovative, secure, and tailored payment solutions to businesses across the UK. By leveraging the latest advancements in payment and security technologies, we help organisations adapt and thrive in a fast-changing digital landscape.

Our IT team supports a hybrid Microsoft-based infrastructure across multiple UK offices, ensuring the reliability, security, and performance of business-critical payment platforms.

About the Role

We’re seeking a proactive Junior IT Support Engineer to act as the first point of contact for IT support across the business. You’ll handle helpdesk queries, support users across UK offices, and assist with system maintenance, while developing towards 2nd Line responsibilities.

Key Responsibilities

Manage and resolve IT support tickets (desktop & remote support)

Administer users in Active Directory and Microsoft 365

Build and deploy laptops/desktops

Assist with patching, updates, and security tasks

Support VPN access and endpoint security alerts

Maintain IT asset records and documentation

Assist with IT projects and compliance activities

Skills & Experience

Essential:

Windows 10/11 troubleshooting

Active Directory / Microsoft 365 admin

Basic networking (DNS, DHCP, VPN)

Experience with ticketing systems

Strong problem-solving xjnqpsq skills

Desirable:

1st Line support experience

Intune, PDQ Deploy or similar tools

Basic PowerShell

Awareness of security/compliance standards

Understanding of regulated environments (PCI DSS, Cyber Essentials, ISO 27001).

Additional Info

Based in Coalville with occasional UK travel

Some out-of-hours work required

DBS and credit check required (completed by the company)

Must hold a valid passport

Ad ID: 5418252517