First Line Service Desk Engineer

Description

Information Systems Service Desk Agent – Hybrid (3x week in the office) - £26,225

Overview:

We’re looking for an enthusiastic Information Systems Service Desk Agent to join our clients high performing IS team. In this role, you’ll be at the heart of a collaborative environment that supports the technology needs of the professionals who help athletes perform at their best.

Role Responsibilities:

Provide first-line support for hardware and software, resolving as many issues as possible on a first-time-fix basis

Log, monitor and escalate incidents through our Service Desk ticketing system

Keep users informed with timely updates on ongoing issues

Provide administration and troubleshooting across the Microsoft 365 suite, Azure Active Directory and Exchange

Support IS projects and help identify improvements to processes

Produce clear, consistent documentation and contribute to our growing Knowledge Base

Provide occasional on-site support across locations

Essential Experience & Skills:

Experience working in an IT Service Desk environment

Strong troubleshooting skills across desktop, mobile and networking technologies

Ability to prioritise workload under pressure

Clear, user-friendly xjnqpsq communication skills

Desirable Skills & Experience:

Level 2 or Level 3 ICT qualifications, or equivalents

CompTIA A+

Experience with Exchange and M365 administration

Experience supporting MDM, device security and encryption

Knowledge of cyber security threats, MFA and best-practice countermeasures

Package:

£26,225

Full Corporate Benefits

Sheffield (3x week in the office)

Ad ID: 5417557399