Remote Helpdesk Operator

Description

Join Our Team as a Remote Helpdesk Operator!

Are you a tech-savvy problem solver with a passion for helping others? We have an exciting opportunity for you! Our public services sector is looking for a cheerful and dedicated Remote Helpdesk Operator to join our dynamic team. If you thrive in a collaborative environment and enjoy making a difference, we want to hear from you!

Position: Remote Helpdesk Operator

Contract Type: Temporary Ongoing

Hourly Rate: £12.21 - Enhancements for nights & weekends

Start Date: 1st September, 2025

Working Pattern: Full Time 37.5 hours - 5 days per week - Monday - Sunday (Service is open 24 hours therfore must be fully flexible to work days, nights & weekends)

What You'll Do:

As a Remote Helpdesk Operator, you will be the friendly voice behind our support services. Your primary responsibilities will include:

To deliver a professional and customer focused Helpdesk Service across several hospitals.

Providing a polite and professional service for Helpdesk requests, acting as first point of contact for Trust and Staff for information and communication between the organisation.

Receive Service Centre requests(telephone calls, e-mails, self-service) from all service areas within each of the hospitals.

Initiating of details of all calls into computer- based facilities management (CAFM) system and monitoring actions and progression of tasks to outcome.

Developing teamwork and a customer focus and a flexible approach to work within the spirit of the clients culture.

What We're Looking For:

We want someone who is not just technically proficient but also possesses a cheerful demeanour and a knack for customer service. Here's what you need to shine in this role:

Previous experience in a helpdesk or customer support role is a plus!

Strong communication skills, both verbal and written-your tone matters!

Good general numeracy, literacy and computer skills with the ability to analyses data

Excellent verbal communication skills

The ability to learn, use and understand service specific software

Excellent Customer Care skills, with a client focused approach

The ability to work under pressure as part of a productive, busy team

The ability to work unsupervised

Why Join Us?

We believe that the best teams are built on enthusiasm and collaboration. Here are just a few reasons why you'll love working with us:

Flexible Remote Work: Enjoy the comfort of working from home while being part of a supportive team!

Competitive Pay: Earn an hourly rate of £12.21 with enhancements provided for night and weekend work.

Career Growth: Gain experience in the public services sector with opportunities for professional development.

Team Spirit: Join a vibrant community that celebrates success and teamwork.

Ready to Make an Impact?

If you're excited about helping others and want to be a part of something meaningful, we encourage you to apply! Your cheerful attitude and problem-solving skills can make a real difference in the lives of our users.

Application Deadline: Don't wait too long! We're looking to fill this position quickly, so apply today and take the first step towards an exciting opportunity!

Join us and help shape the future of public services while enjoying a fulfilling remote work experience.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Remote working/work at home options are available for this role.

Ad ID: 5416940322