Hire Desk Controller

Description

Hire Desk Controller required near Hethersett for established equipment rental business. Monday-Friday role, GBP30,000-GBP35,000 salary, great benefits and career stability.

The Company We are working with a well-established equipment rental business with a strong reputation for reliability, service, and long-term customer relationships. With decades of experience supplying equipment across the construction and infrastructure sectors, the company continues to invest in people, technology, and service excellence.

Due to continued growth, they are looking to recruit a Hire Desk Controller to join their busy depot team near Norwich. This Hire Desk Controller position offers stability, structured working hours, and the opportunity to develop within a respected organisation in the equipment rental industry.

Key Benefits Basic salary between GBP30,000 and GBP35,000 per yearMonday to Friday working hours providing a strong work-life balanceUp to 25 days annual leave plus bank holidaysPension schemeHealthcare schemeEmployee discount schemeLong-term career opportunities within a well-established equipment rental businessSupportive and professional team environment About the Role As a Hire Desk Controller, you will be responsible for coordinating equipment hires and supporting customers from enquiry through to off-hire. This Hire Desk Controller role sits at the centre of the depot operation and plays a key part in delivering excellent customer service.

Typical responsibilities include:

Managing inbound hire enquiries and converting them into bookingsScheduling equipment deliveries and collectionsLiaising with drivers, engineers, and yard teamsProcessing hire contracts, extensions, and off-hiresBuilding relationships with new and existing customersEnsuring equipment availability and accurate system recordsSupporting depot operations and maintaining service standards This Hire Desk Controller role is ideal for someone who enjoys a fast-paced environment and takes pride in delivering excellent customer service.

About You To succeed as a Hire Desk Controller, you will ideally have experience in a customer service or hire desk environment.

You may have:

Experience working in equipment rental, plant hire, tool hire, powered access, power generation or construction supplyStrong organisational and communication skillsConfidence handling customer enquiries and coordinating bookingsGood IT skills and the ability to manage hire systemsA proactive and team-focused approach Candidates with experience as a Hire Desk Controller or similar hire coordination roles are highly encouraged to apply.

To be successful in this role, you may have worked as a:

Hire Controller, Plant Hire Controller, Rental Controller, Tool Hire Controller, Hire Desk Coordinator, Equipment Hire Coordinator, Plant Hire Administrator, Rental Desk Controller, Hire Desk Administrator, Hire Coordinator.

If you are looking for a stable opportunity as a Hire Desk Controller within a respected equipment rental business near Hethersett, we would love to hear from you.

Apply today to find out more. We welcome applications from candidates of all backgrounds and are committed to inclusive and fair recruitment practices

Ad ID: 5418443482