Customer Services Advisor

Description

Customer Services Advisor

Location: Redhill Job Type: Permanent Salary: GBP27,750 Hours: Full time - 36 hours per week

About the Role

We're looking for a Customer Services Advisor to join a busy and supportive Customer Service Centre team. This is a fantastic opportunity to be part of an organisation focused on delivering excellent service and making a meaningful impact for customers.

You'll play a key role in providing high-quality support across multiple channels, helping customers with a wide range of enquiries including repairs, rent accounts, and tenancy-related matters.

Key Responsibilities

Deliver a high standard of customer service across telephone, email, social media, and online platformsHandle a variety of enquiries including repairs, rent queries, and tenancy supportDiagnose issues and schedule repairs accurately, ensuring effective use of resourcesSupport customers with payments and account enquiriesMaintain accurate and up-to-date records using internal systems (including Microsoft Dynamics)Aim to resolve customer queries at first point of contact wherever possibleWhat We're Looking For

Previous experience in a customer service role, ideally within a contact centre environmentExperience working across multiple communication channelsStrong communication and interpersonal skillsAbility to problem-solve and manage customer expectations effectivelyGood attention to detail when recording and diagnosing customer issues

Ad ID: 5418496717