Customer Service Representative

Description

Customer Service Representative

Salary: £28,000 – £32,000

Location: On-site

Hours: Full-time, Monday to Friday

Contract: Permanent

About the Role

Our client, a well-established and fast-growing business within the precious metals sector, is seeking a Customer Service Representative to join their busy and customer-focused team.

Renowned for delivering exceptional customer service and holding consistently high customer review ratings, this organisation operates a market-leading online platform for buying and selling precious metals. This role is integral to supporting customers throughout their journey - from first enquiry through to delivery and ongoing aftercare.

You will be part of the frontline customer service function, providing professional support via telephone and email, ensuring a seamless and reassuring customer experience at every touchpoint.

Key Responsibilities

Handling customer enquiries via telephone and email

Placing customer orders on their behalf where assistance is required

Taking deposits and explaining compliance and verification requirements clearly

Guiding customers through the full order lifecycle, including post-delivery support

Responding to stock and product availability enquiries

Liaising with internal departments to ensure accurate and up-to-date information is provided

Supporting the sales order process to ensure an efficient end-to-end journey

Managing delivery issues, including raising investigations with courier services and keeping customers informed

Maintaining awareness of competitors within the industry

Undertaking ad hoc duties to support the overall customer experience Candidate Requirements

A strong customer service background with a friendly, professional telephone manner

Highly organised with the ability to work effectively in a fast-paced environment

Confident taking ownership of customer issues and resolving them to a satisfactory outcome

Good IT skills, ideally with experience of online ordering or fulfilment systems (full training provided)

Competent using Microsoft Office, including Excel and Word The ideal candidate will be personable, calm under pressure, and genuinely enjoy interacting with customers while maintaining accuracy and attention to detail. xjnqpsq

Previous experience in a similar role is beneficial, though full training will be provided during a structured three-month onboarding period.

Additional Information

References will be required

A clean DBS check is essential Benefits

Company pension

Health & wellbeing programme

Free on-site parking

Company events If interested, apply now or get in contact with Lizzie Round on (phone number removed) or (url removed)

Ad ID: 5417811523