Customer Service Representative

Description

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and a strong ability to engage with customers, ensuring their needs are met effectively. This role involves providing support through various channels, including phone and email, while maintaining a high level of professionalism and customer satisfaction.

Duties

Respond promptly to customer inquiries via phone, email, and chat.

Provide accurate information regarding products and services.

Assist customers with order placements, modifications, and cancellations.

Handle complaints and resolve issues in a timely manner.

Upsell additional products or services based on customer needs.

Maintain detailed records of customer interactions and transactions through data entry.

Analyse customer feedback to improve service delivery.

Ensure adherence to company policies and procedures while maintaining exceptional phone etiquette.

Qualifications

Proven experience in a customer service role is preferred.

Multilingual abilities are highly desirable; proficiency in English and Spanish is a plus.

Strong data entry skills with attention to detail.

Excellent verbal and written communication skills.

Ability to analyse information and provide effective solutions.

Bilingual candidates are encouraged to apply for enhanced communication with diverse clientele.

A friendly disposition with the ability to build rapport with customers quickly.

Join us in delivering outstanding service while growing your career in a supportive environment!

Job Type: Full-time

Pay: GBP22,880.00-GBP23,796.00 per year

Benefits:

Free parking

On-site parking

Schedule:

Monday to Friday

Overtime

Weekend availability

Work Location: In person

Ad ID: 5416938709