Customer Service Coordinator Spanish Speaking

Description

Right Match Recruitment Group has the privilege to recruit on behalf of our very prestigious client based in Dartford. We are recruiting for experienced and forward thinking Customer Service Coordinator Spanish Speaking. This is full time, permanent and hybrid position and working for very well established company. Very interesting and varied role with a scope for progression.

Salary: 33,000

Work pattern: Mon-Fri, hybrid( two days at office, 3 days from home), 37.5 hour per week.

The role:

A Customer Service Representative is the front line of our company, providing commitment and exceptional service to our customers.

This role requires someone who is enthusiastic, empathetic, and capable of handling a variety of customer interactions with professionalism and patience.

Work Experience:

Essential

Proficiency in Microsoft Office Suite - Word, Excel, OutlookOrder to cash processing in customer servicesMinimum of 1-2 years of experience in an administrative customer service role.Familiarity with customer service order processing ERP systemCustomer complaints handling processAbility to work independently and as part of a large teamSupport customers' enquiries through multiple communication channels including phone, email, and chat.Follow-up of enquiries for general questions with other internal departments.Facilitating customers issues resolution, including progressing customer complaints to completion.Enter and process orders including calculating transit time and freight.Proactively communicate with customers to inform them of at-risk orders. Maintain accurate customer database and information on profiles.Responsible for customer quotations for new business & follow-up on open quotes.Maintain price lists and send them to customers when requested.

Job Related Skills:

Fluent English - written and verbalFluent in Spanish - written and verbalProfessional phone and email etiquetteAbility to operate effectively in a fast-paced dynamic environmentWorks well under pressure, while multitaskingAble to collaborate with multiple departments to address customer inquiries and resolve issues efficientlyAbility to listen actively and respond effectively to customer queries.Able to deal with customers effectively in a variety of situations, while being sensitive, empathetic and agile to customer needsAdaptable approach to handling unexpected heavy workload with a positive mindsetMeticulous attention to detail to ensure accurate data entryOffice base - 2 days a week (Tuesday Team Day)Willing to adjust and be versatile, to meet business objectives

If you are interested please kindly apply directly or contact Tom Kurczab at Right Match Recruitment Group

INDTKJOBS

Ad ID: 5419244739