Temporary Customer Experience Advisor

Description

Are you a passionate individual who thrives in a customer-focused environment? We are seeking a dedicated Customer Experience Advisor to join a dynamic and growing team. This is an exciting opportunity to contribute to a business that values learning, development, and delivering exceptional customer service.

Job Title: Temporary Customer Experience Advisor

Start Date: Monday 16 November

End Date: Friday 15 January

Location: Camden Town

Pay Rate: 14.85 per hour

This is a hybrid position. During your first few weeks, you will be based in the office full-time to support your onboarding and training before transitioning to a hybrid working arrangement.

What Will You Do?

As a Customer Experience Advisor, you will play a key role in enhancing customer satisfaction by:

Responding to customer enquiries across various channels, including telephone, email, and digital platforms such as Instagram, TripAdvisor, and Google.Logging and tagging customer feedback, ensuring that trends and complaint escalations are addressed promptly and effectively.Providing support to e-commerce customers and bakery locations, ensuring a seamless experience.Collaborating with other support teams to identify and manage trends or concerns efficiently.Assisting with special projects and SHINE activities as required.

What Are We Looking For?

The ideal candidate will embody the SHINE behaviours and possess:

Excellent written and verbal communication skills.A 'customer first' mindset and a genuine passion for service excellence.High attention to detail and exceptional organisational abilities.Capability to manage communications with customers and key stakeholders effectively.Strong administration skills with proficiency in Excel, Word, and PowerPoint.The ability to work autonomously, under pressure, and navigate difficult conversations with confidence.A quick learner who is eager to grow within the role.

How Will You Shine?

You will manage inquiries and feedback from bakery, mobile app, and e-commerce customers, supporting both internal departments and bakeries in driving customer satisfaction. Your role will involve:

Being a brand ambassador who represents our client positively in every interaction.Listening to customers and being open to their feedback, ensuring they feel valued.Demonstrating resilience and confidence in helping customers overcome challenges.Adopting a warm tone of voice in all communications, both verbal and written.Personalising interactions and anticipating customer needs to enhance the overall experience. If you are ready to embark on a rewarding journey with our client and make a significant impact on customer experiences, this role is for you! Embrace the opportunity to develop new skills while contributing to a vibrant team environment.

Apply today and take the next step in your customer service career!

Please email your CV and cover letter to (url removed)

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Ad ID: 5419286074