Customer Service Coordinator - Nights

Description

Customer Service Coordinator Nights Shift

Salary - £30,332 + upto £4800 uplift on call out rota

Location – Gravesend

Permanent position / Tuesday - Friday/ 6pm – 6am

1 in 4 weeks Call out working form home Saturday and Sunday with Money uplift

Have you got experience working in a fast-paced environment?

Are you familiar with scheduling engineers?

We are a leading commercial drainage company in the UK, seeking an organised Customer Service Coordinator to support the help desk and liaising with our engineers as part of our Rapid Response team, in a night shift role.

We are recruiting a Customer Service Coordinator for a night shift position.

In return, we are offering a salary of £30332.

Your responsibilities will include:

Answering the telephone calls from our engineers, customers, and colleagues

Loading new job requests onto our internal job management system and client portals

Planning and allocating new job requests, working within SLA timescales and responding to emergency jobs

Provide assistance to engineers when they are on site

Advising clients on best course of action for issues

Dealing with customer queries

Closing jobs on the system once they've been successfully completed

Supporting other departments xjnqpsq over night with additional admin tasks as required by the business

The ideal candidate:

Previous experience working on a busy helpdesk, scheduling engineers or in a pressurised customer service focused role

Effective communication and organisational skills

Computer literate – a good working knowledge of Word and Excel

A team player who also has the ability to use their own initiative and meet deadlines

Ad ID: 5417842487