Call Centre Representative - Personal Loans & Customer Success

Description

Join a global technology leader supporting one of the UK's largest banking institutions. You will be the primary point of contact for customers navigating new loan applications or refinancing existing agreements. This is a high-energy, fast-paced role that blends expert customer service with consultative sales.

Your Responsibilities

Customer Champion: Act as the first point of contact for loan inquiries, ensuring "first-outcome resolution."

Sales & Growth: Identify opportunities to support customers through refinancing and new lending products.

Data Integrity: Manage sensitive customer information with 100% accuracy in line with GDPR standards.

KPI Driven: Thrive in an environment where Average Handling Time (AHT) and quality scores are key.

Adaptive Problem Solving: Pivot between different customer needs while following strict financial procedures.

Requirements

Proven Experience: Solid background in Call Centre, Customer Service, and Sales environments.

Tech Savvy: Ability to manage complex CRM systems and update records in real-time.

Compliance Mindset: Understanding of the importance of regulated financial processes. xjnqpsq

Flexibility: Comfortable working on a rota basis to meet customer demand.

Randstad Technologies is acting as an Employment Business in relation to this vacancy

Ad ID: 5417842608